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Written by David McNeill
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Tuesday, 03 November 2009 |
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We are now offering New Zealand based hosting of open source ERP OpenBravo. OpenBravo being fully web based is ideally suited to online hosting. We have reorganised and augmented our server platforms to offer this new service. We have also undertaken considerable training and upskilling in OpenBravo specific implementation and operations. This is a low volume ERP focused managed service targeted an NZ medium companies, not a generic white box bulk service. Our offering is configured as four seperate stacked components. - Hosting
- Application
- Optional High Availability
- Support
Hosting component (supplying and maintaining the box) - virtual machine based on kvm (qemu)
- 2gb dedicated ram
- database storage
- file storage
- daily backup with seven day discrete snapshots
- restores
- network bandwidth
- redundant power
- power usage
- firewall
- security
- machine patches and updates
- six monthly platform version upgrades
- uptime monitoring and 5 minute reporting with SMS notification
- log rotation
- log review
- warnings resolution
- 4th level dns management
- remote access management
Application component (keeping the application healthy) - openbravo upgrades
- bug fix locating and installing
- patches
- performance management
- configuration management
- run time errors
- log monitoring
- availability monitoring
- upgrade impact assessment
- test environment management
- revision control tracking and rollback
- user login management assistance
Optional High availability - real time failover to secondary serverĀ (performance may be reduced on secondary server)
Support componentĀ (working with you) - Telephone support baseline - targeted at calls about day to day operations and issues, not whole new module implementation
- eMail support - issues resolution, useability queries, configuration setting changes
- Interactive support - access permissions, unexpected errors, transaction operation
Costs For a typical ten user scenario - Hosting $400
- Application $300
- High availability reduced performance $200
- High availability same as primary performance $400
- Support $400
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